At ZSM Tech BD, we strive to provide the best products and services to our customers. We understand that sometimes you may need to request a refund, and we are committed to handling these requests fairly and promptly. Please read our Refund Policy carefully before making any purchase.
To be eligible for a refund, the following conditions must be met:
Product Defects or Damages: If the product you purchased is defective, damaged, or not as described, you are eligible for a full refund or exchange.
Service Issues: If the service provided does not meet the terms agreed upon at the time of purchase, we will review your request for a refund on a case-by-case basis.
Timely Requests: Refund requests must be made within 4 hour of receiving the product or service.
If you believe you are eligible for a refund, please follow these steps:
Contact Us: Send an email to info@zsmtechbd.com or call us at +8801300374888 with the subject line “Refund Request.”
Provide Order Details: Include the order number, a description of the issue, and any relevant documentation or photos (for defective or damaged products).
Return of Product (if applicable): If a product is defective or damaged, you may be required to return it in its original condition, with all packaging and accessories.
Refund Processing: Once we receive your refund request, we will review it and notify you of the outcome within 7 business days.
If your refund request is approved, we will process the refund using the original payment method you used for the purchase. Refunds typically take 7 business days to appear in your account, depending on your payment provider.
The following products and services are not eligible for a refund:
Customized Products: Any product that is made to your specifications or customized in any way.
Downloadable Software or Digital Goods: Once digital products are downloaded, they cannot be refunded.
Services Already Provided: If the service has already been provided in full or part, refunds may not be applicable unless there was a failure on our part to deliver as promised.
In some cases, we may offer a partial refund or exchange instead of a full refund. This will be determined based on the specific circumstances of your refund request.
Product Orders: You may cancel a product order before it is shipped. Once the product has been shipped, you will need to follow the refund process.
Services: Service cancellations must be requested before the service has been provided. If the service has already been started, we may not be able to offer a refund.
We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically to stay informed about our refund procedures.
If you have any questions or concerns about our Refund Policy, or if you need assistance with a refund request, please contact us at:
Email: info@zsmtechbd.com
Phone: +880 1300374888
Address: Khilgaon, Dhaka-1219
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