Thank you for choosing ZSM Tech.
This Refund & Return Policy explains how refunds, returns, and cancellations work for our LMS courses, digital products, and marketplace tools.
By purchasing from ZSM Tech, you agree to the terms outlined below.
ZSM Tech provides digital products, online courses, licenses, and marketplace tools.
Because our items are delivered electronically and accessible instantly, most purchases are non-refundable.
We encourage customers to review product details carefully before making a purchase.
This applies to all digital tools, downloadable products, templates, software, and marketplace items.
Once a digital product is purchased and delivered, no refunds, exchanges, or cancellations will be issued, regardless of:
Change of mind
Incorrect purchase
Lack of technical knowledge
Compatibility issues
User mistake
All digital products offered by ZSM Tech are one-time purchases and permanently accessible (unless otherwise stated).
There are no recurring charges and no refund options after the transaction is completed.
This policy protects the integrity of our digital content and prevents unauthorized use or distribution.
Refund eligibility for online courses depends on course type and access:
The course content is not accessible due to a technical issue on our end
You were charged incorrectly or due to a technical error
You completed or accessed a significant portion of the course
You changed your mind after purchasing
Your expectations were not met but content was delivered properly
You did not have the required device, software, or internet connection
You did not use your enrollment after purchasing
Course refunds, if applicable, must be requested within [34/7] of purchase.
The ZSM Tech Marketplace includes items sold either by us or third-party vendors.
Digital marketplace products are non-refundable
Download-only files are considered “used” once accessed
Refunds for vendor products depend on the vendor’s own policies.
ZSM Tech is not responsible for vendor refund decisions.
If you face any issues accessing your course or digital product:
Contact our support team immediately
Provide screenshots, order details, or error messages
We will evaluate the issue and assist with re-delivery or technical support at no cost.
Note: Technical issues do not guarantee a refund unless the product is completely unusable due to our system fault.
If you believe your payment was made without your permission:
Notify us within 48 hours
We may request verification details
If confirmed, a refund may be issued depending on the severity
For disputes made through your bank or payment provider, our team will provide documentation to resolve the case.
If you were accidentally charged more than once for the same item:
We will issue a full refund for duplicate charges
Refunds for duplicate payments may take 5–10 business days to process, depending on your bank/payment provider
Since all products are digital, we do not accept returns in any form, including:
Sending back files
Requesting replacements for downloaded items
Attempting to “return” content after use
All sales are final.
For cases that qualify under this policy:
Email: mdzunaidsarkarmithu@gmail.com
Phone: +880 1300-374888
Website: www.zsmtechbd.com
Include:
Full Name
Order ID
Product Name
Proof of Issue (screenshot or description)
Our support team will respond within 24–72 hours.
ZSM Tech may update this Refund & Return Policy at any time.
Any changes will be posted on this page with a new “Last Updated” date.
Continued use of our digital services indicates acceptance of the updated policy.
By purchasing from ZSM Tech, you confirm that you:
✔ Read and understood our refund rules
✔ Agree that digital tools are non-refundable
✔ Accept that all sales are final
✔ Acknowledge that misuse or misunderstanding of a product is not grounds for a refund
